Last updated: December 31, 2025 

    General Information

At TheCrochetCloude, all products sold on our website are digital products delivered via download.
No physical items are shipped.

Due to the nature of digital products, all sales are considered final.

    No Refunds on Digital Products

Once a digital product has been purchased and the download link has been made available, we do not offer refunds, returns, or exchanges.

This policy applies in all cases, including but not limited to:

       Change of mind

       Accidental purchase

       Incompatibility with your device or software

       Failure to read the product description

   Exceptions

Refunds may only be granted in the following situations:

          The digital file is defective or corrupted

          The file cannot be accessed after reasonable troubleshooting

          Duplicate purchase of the same product (verified)

In such cases, please contact us within 7 days of purchase.

   Download Responsibility

It is your responsibility to:

        Ensure your device supports the file format

        Download and save the files promptly

        Keep a backup of your purchased files

We are not responsible for lost files due to device failure or deletion after download.

   Contact Information

If you experience any issues with your digital purchase, please contact us at:

  Email: othmanadid5@gmail.com

  Terms of Service

Last updated: November 9, 2025

    Overview

This website is operated by TheCrochetCloude.
Throughout the site, the terms “we”, “us”, and “our” refer to TheCrochetCloude.

By accessing our website or purchasing digital products from us, you agree to be bound by these Terms of Service.

    Digital Products Only

All products sold on TheCrochetCloude are digital products.
No physical goods are sold or shipped.

Upon successful payment, you will receive access to download the purchased digital content.

   Intellectual Property & License

All digital products are protected by copyright and intellectual property laws.

When you purchase a digital product, you are granted a personal, non-transferable, non-exclusive license to use the product for personal use only, unless otherwise stated.

You may not:

         Resell, redistribute, or share the files

         Upload the files to other websites or platforms

         Claim the files as your own work

      Accuracy of Information

We make every effort to ensure that product descriptions are accurate.
However, we do not guarantee that all content is error-free.

It is your responsibility to read the product description carefully before purchasing.

   Payments

All payments are processed securely through Shopify and its authorized payment providers.
We do not store full payment card details.

   Refund Policy

All sales are final.
Please refer to our Refund Policy for full details regarding digital purchases.

   Limitation of Liability

To the fullest extent permitted by law, TheCrochetCloude shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our digital products.

   Termination

We reserve the right to suspend or terminate access to our Services if these Terms are violated.

    Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in your country of residence, unless otherwise required by law.

   Changes to These Terms

We reserve the right to update or modify these Terms at any time.
Changes will be posted on this page with an updated “Last updated” date.

   Contact Information

If you have any questions about these Terms of Service, please contact us at:

  Email: othmanadid5@gmail.com